What is a Cloud PBX and How Does It Work – 2020 Guide

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Source: flashmobcomputing

Although we use them almost every day, we can sometimes get confused by the term PBX. What exactly is it? Within this acronym lies the term Private Branch Exchange. It is one of the many types of office telephone systems that are in wide use today. In our guide for 2020 – we will explain what is a cloud PBX and how it works.

What Are PBX Telephone Systems?

PBX telephone systems are in widespread use today. However, like everything else – with the development of technology, they are slowly changing and becoming more contemporary. It is a telephone communication system that is widely used in companies that want to have an internal communication line. Today, PBX systems are most common in small, medium, and large companies, and there are many reasons for this. Namely, these systems offer several possibilities and options that serve their users for different needs – depending on their requirements. The telephone systems themselves are based on so-called ‘external’ lines that are connected to the public telephone network. It is this fact that allows greater flexibility when employees in the company communicate – either internally or externally.

Source: kinectcommunications

How PBX Works?

With the introduction of digitalization, many things have been made easier for us. That first happened in the field of telephony. Namely, PBXs are digital systems based on hardware that can be stored inside or outside the company. These are telephone exchanges that are located in a specific place and maintained by the relevant telephone company. PBX is just one of the most commonly used internal communication systems, which differs from the traditional one in that it can perform both external and private – that is, internal communication within the company’s employees. In other words, there is one main number with allowances for each employee in the company. These systems also made it possible to send information to other devices such as fax machines, etc. With the rapid development of technology, PBX also began its evolution, so today it has been expanded to the so-called cloud exchanges.

Development of VoIP Technology

With the development of technology and its application in telephony, we have come to VoIP. VoIP technology brings with it increasing possibilities for process automation. We can quickly and efficiently solve a bunch of tasks that used to take us hours and hours of turning the dials. One of the focal points of the business application of VoIP is call centers. Thousands of calls made daily that bring profit have proven to be one of the essential applications of VoIP in practice. Therefore, there are hundreds of people sitting and talking about their working hours. Or one person – if the process is automated properly. This technology follows a new idea. For certain information that is transmitted through call centers – it is possible to combine voicemail and IVR and create a hybrid that does everything it takes to complete an action.

Source: CIO Techie

What is Cloud Technology?

Cloud includes putting away information on the Internet and not locally on your hard drive. However, it’s not just about the information because the fact is that complete systems are located somewhere out there on the Cloud. That “out there” location is actually the data center infrastructure server. According to TheVOIP.City, in the last couple of years, VoIP telephony has started to switch to the cloud, which has opened up many possibilities that are worth drawing on. Also, VoIP telephony has given us even lower prices by switching to the cloud because there is no need to purchase and maintain expensive hardware. Overall, the cloud in VoIP has brought only good. But have you ever wondered what that means at all? How did VoIP get to the cloud?

VoIP To Cloud

Today, most things, as a rule, rely upon the internet. It is not much different from Cloud PBX. It works by associating with the Internet, permitting your Internet telephone to work and function appropriately. This implies you should have VoIP or some other IP framework in your office. So this is essential that must be met to utilize a Cloud PBX. Most VoIP providers additionally incorporate PBX alternatives – generally at no additional expense.

Source: foxbusiness

How To Access PBX Cloud?

This is an extremely simple procedure. You will effectively get to it with a customized account. You can do this with practically any gadget that is associated with the web and can run PBX Cloud. This likewise implies you can get to your Cloud from any area where there is a web connection – or from gadgets that you have approved for utilizing this framework. This permits you unquestionably greater versatility since you don’t need to be in the workplace to utilize the workplace telephone. In case you need to bring over your office telephone when you’re not in the workplace – you should simply remain connected with your PBX.

Who Manages Your Data On The Cloud?

In this case, data storage and management are entrusted to your provider. This means that your data is stored in their database. Moreover, many service providers also offer you a backup system. It involves backing up all relevant information that is important to you. In case of a computer failure or accidental data loss – you will have backups. This type of replication is called “redundancy”.

Features of Cloud Business Telephony

Source: RapidValue

This type of telephony service offers you several features. Here are some of the features.

No capital investment in infrastructure and equipment

No big start-up costs. Payment for the service through a monthly subscription. Predictable costs – easier planning. Cloud IP Office is ideal for small and medium businesses.

Service flexibility

Increase or decrease the number of users depending on the season or the current organization. Don’t waste money on unused licenses. Customize the system to your needs.

Source: nubitel

Already have the equipment? No problem!

Already have analog or digital phones or headsets? No problem, you can use the existing infrastructure. Or get a new one from your provider.

System reliability

Using Cloud business telephony enables maximum uptime and availability of services.

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