The telecommunications sector is continually evolving. Because of this, over time, there have been more and more advances in technology to fit business needs. These developments have created better communication methods, which has led to an increase in globalization. The number of multinational companies is increasing. Progress in telecommunication has been beneficial for these types of companies since it facilitates communication with remote commercial relationships.
Among some of the latest technological advantages is WebRTC, or Web Real-Time Communication. This technology is also referred to as the “VoIP of tomorrow.” WebRTC is open-source software that allows voice calls, video calls, and file-sharing online and in real-time. A codec is responsible for encoding and decoding digital signals and flows so that they reach their destination. That allows voice, video, and any other data to be sent directly through a web browser in real-time.
This protocol allows web browsers to communicate through calls, videos, etc. without needing to download or install any other applications. All you would need is a webcam and microphone to begin teaching in real-time. WebRTC gives users flexibility and mobility since you can make and receive phone calls as well from any location, as long as you have the Internet. Because of this, you will still be able to make calls while you travel without having to worry about losing an appeal. Many businesses, such as travel and commercial businesses, use WebRTC through their wifi connection to stay in contact without having to worry about phone signals and mobile coverage. You can take full advantage of it without missing any calls.
WebRTC uses the Internet instead of traditional phone lines, but you can still make phone calls. That significantly reduces costs by eliminating your phone bill. WebRTC is especially helpful when it comes to international calling. Because calls are over the Internet, high roaming costs may be avoided. You can communicate with anyone from any location in the world without having to worry about international fees.
By using a call center software with WebRTC technology, you can make calls from any cell phone, laptop, computer, etc. You can either use a web browser or download an app from the app store to access all of your calls. You may even add features such as statistics to know who is calling, when, and how often you answer calls.
According to fonvirtual.com, WebRTC technology is one of the most significant advances that have taken place in the telecommunications sector in recent years. It has given the business world an advantage due to its characteristics and all of the benefits it brings.
Emma Smith, PR and content manager at Fonvirtual, declared: “I’m interested in digital marketing, technology, and international logistics. I enjoy writing for blogs where I spread the word of telecom services in international business.”
Chrome, Firefox, and Opera browsers have long supported WebRTC technology, both in the case of their desktop versions and in the case of their Android versions.
However, this technology was not compatible with Apple’s Safari browser until last year. That causes the development of WebRTC technology to be delayed and slow since a part of potential users cannot access this technology due to a lack of compatible devices with the browsers that support it.
Currently, almost all browsers support WebRTC technology, so you can access this technology on any device that has one of them.
That implies excellent advantages, such as flexibility and freedom of movement. That is because it makes it possible to send and receive voice calls, videos and any other type of data in real-time from where we are, is only necessary to have a device connected to the Internet With a compatible browser.
That allows your company and all its members to move around without having to worry about an important call not being answered.
WebRTC technology has also been a significant advance in communications when we are flying.
Thanks to the incorporation of wifi connection in many airlines, it is possible to continue making calls, video calls, data sharing, etc. while flying, when connecting from our device to a compatible web browser, which supports this technology. Thus, even on the longest flights, you can stay connected at all times.
How Has WebRTC Technology Affected the World Of Business?
There are multiple ways in which companies establish their communications, and customers contact them. However, the most prominent and used is the telephone, as it allows direct and immediate communication, unlike mail.
However, despite being the favorite medium of companies and their clients and potential customers, telephone calls involve a high cost for companies due to the high volume of minutes they usually consume, mainly due to sales calls.
It is challenging to reduce the volume of calls that are made, but it is possible to change the way they are made so that the cost is as low as possible. WebRTC technology allows companies to make and receive calls through their devices connected to the Internet, with the consequent saving in the telephone bill compared to the traditional telephone system.
With the use of a virtual number, that is, a geographic number of the country that is desired to be hosted in the cloud, companies can save a lot of money from telephone costs.
WebRTC uses the Internet instead of the traditional telephone network to carry out communications, which allows for lower costs while offering optimal call quality.
Also, in the case of international calls, it does not imply extra costs for being communicating with another or from another country, thus avoiding expensive roaming. All this without the customers and suppliers noticing any difference concerning a traditional telephone number. You can enjoy all the advantages of WebRTC development while displaying a “lifelong” number to communicate.
WebRTC technology is one of the advances that have seen the light in the world of telecommunications in recent years that has come to the world of business to stay, providing a significant number of advantages for companies that should not be missed.