6 Benefits of Using Virtual Telephone Systems

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Communication is the most important part of every business, and if you want to provide the best for your employees, and keep your clients happy, you need to make sure you are available and always reachable. There are a lot of different options when it comes to telephone systems, but not every system will give you and your business the things that you need. In this article, we are going to talk about the virtual, or internet-based systems that incorporate the latest technologies to provide you with the best services. Continue reading if you want to know more about the benefits, and how you can use them to your advantage.

1. Take the call from anywhere

The problem with traditional telephone systems is that you need to be in your office at all times. Sometimes we have to leave the office or even go to the other side of the city, and when we are not there, we can miss out on important phone calls, and potentially lose customers. When you switch to SendMyCall.com virtual phone systems, you will be able to take your calls with you.

No matter where you are, or what you are doing, you will be able to accept calls and make sure you are there for your clients and for your employees.

Source: Powered PBX

2. Redirecting

Now let’s talk about another issue that may come up with traditional systems. When you are in an important meeting, you cannot take a call at the same time, so you need to let someone else have the call without them sitting in your office.

With these systems, you will be able to redirect any phone call to another device, and you can either redirect them to your house, when you are working from home, or to someone else in your company when you cannot pick up, or when you are on vacation.

When your customers don’t have to wait or call several different numbers, they are going to be much happier with your service.

3. Give better service to your customers

When we want to get information or a service from a place we are interested in, we want that info to be available for us as soon as possible. When you make your clients wait for you to pick up, or when they have to call at least three different numbers in the same business, they are going to think that you are not responsible and that you are not interested in providing them with your services.

It is said that businesses that have virtual telephone systems are more likely to keep a customer and attract new clients. You will not only appear professional, but you will also improve your customer satisfaction. According to Sipcall, with these systems, you are not limited to any conversation channels or providers, so you can make sure that all of your employees are there for your customers and potential new clients.

Source: Primates2016

4. Save money

These systems are proven to be far cheaper than the traditional services you could get from providers. They are less expensive even when it comes to local, mobile and international calls, so no matter where in the world you are, and who you are collaborating with, you won’t have to worry about spending thousands of dollars each month on these services.

In addition, you are free to choose your own plan depending on the needs you have. It is not a “one plan fits all” – type of deal, so you can choose what you want to get and pay for those features only. This is a great option for both small and large businesses because you can focus on the things you need, and avoid the ones that will only bring bigger bills. The maintenance of the system is cheaper as well, and you won’t need to rent an additional line.

5. Grow your brand

With these systems, you will be able to grow your brand, provide the best services, and you will also be able to bring your team closer together.

Nowadays, many companies allow their employees to work from home, or they choose to go with outsourcing. When you work on a different side of the world, it can be difficult to feel like you are part of a business, and these systems will allow everyone to have easier communication.

When you utilize the technology, you will be better at handling time-sensitive tasks, and you won’t have to worry about missing out on a call, a meeting, or anything else that is based on communication.

Source: nbcnews

6. Take advantage of the additional features

The last thing we are going to talk about are the benefits of the additional features this type of technology offers. We already mentioned that you can easily redirect calls and that you can also take them from anywhere and at any time, but did you know that you can also use voicemail and create personal message delivery settings?

This means that even if you are out of the office, and even if you cannot take the call right away, you can leave a personalized message and let your employees, clients, and peers know where you are; if they can reach you on another number, and when you will be back in the office. You can even connect this system to your email, and get notified about important messages.

With it, you will also be able to create conference calls, where all of your team members can communicate without thinking about their location. Just because someone is on the other side of the world, you won’t have to pay additional costs, and you won’t have to worry about the time you’ve spent on the call.

These are some of the main advantages of virtual telephone systems. With them, you will not only improve your business, but you will also be able to add an additional layer of protection. Think about the features you may be interested in, test things out, talk to different providers, and see which plan would be the best one for you and your company.