The COVID-19 pandemic led to the closure of on-site casinos in Pennsylvania to curb the virus’s spread. As a result, there was little or no activity in these facilities for the better part of 2020. Besides, most sports activities were either postponed or canceled.
With this, many sites, especially those focusing on offering sports betting, had limited markets to cover. Moreover, despite this, a majority of the casino sites in PA still thrived amid the pandemic. Several factors made this possible, and you can see some below.
1. Alternative Betting Options
The state of PA is among the states where gamers have access to various casino activities. Apart from sports betting, which is the most common form of casino gaming across many states, online casino gaming is allowed.
Thus, even when there were limited sports to wager on, the casino sites could still offer casino games. Essentially, this helped the best casino sites in Pennsylvania found here to shield themselves from the harsh effects of the pandemic.
Additionally, due to limited movement, many people were looking for ways to keep themselves entertained. Playing casino gaming was a viable option for most people since they could access the games without stepping out of their doorsteps.
Moreover, the casinos offer various games like poker, slots, blackjack, roulette, and more. Also, some sites are allowed to sell lottery tickets. Here, as you can see, due to different offerings, the sites could appeal to gamers with varying tastes, thus attracting more.
2. Mobile-optimized Gaming
Believe it or not, this is one factor that helped the websites to thrive in 2020. Suppose you are wondering how we will dive right into it to help you understand. Smartphones and tablets are very popular today.
Further, if anything, it’s almost impossible to find anyone without a smartphone in PA. Now, most players have access to a mobile phone compared to PCs or laptops. Hence, with casinos making their websites mobile optimized, one didn’t require a laptop to play casino games.
Besides, having games compatible with handheld devices means more people can play the games. Further, you don’t require a very advanced or expensive device to play games from the device you have at your palms almost everywhere you go.
Usually, you can play directly from the website using your mobile browser. All you need is high-speed Internet connections. With this, the casinos could attract many gamers, which helped them register some success. Nevertheless, if you prefer playing from a mobile app, most sites have Android and iOS apps.
3. Esports Popularity
Before the pandemic, esports was already gaining fame in various casinos across the state. Particularly, some of the top casinos had started offering the games. Through these games, casinos were able to maintain a broad audience.
Besides, the multiplayer nature of esports attracts competitors and spectators in equal measure. Furthermore, casinos could attract younger people through esports, most of whom have not yet warmed to casino games such as slots or table games like previous generations.
People under these categories made the largest percentage of those who found themselves confined at home. With a lot of free time on their hands, they needed something to keep them busy and help them beat the boredom.
Many resulted in online casinos, and with the presence of esports, they had something perfect for their age bracket. After all, playing video games is a common practice. Finding multiplayer video games, therefore, was an added advantage.
4. Daily Fantasy Sports
Another factor that enables casinos to remain in operation is daily fantasy sports. When sports activities were not in progress, players could still enjoy the action from their favorite sports. Most casino sites capitalized on offering DFS.
The benefit of this is that it helped them maintain existing customers and attract new ones as well. Simply because sports weren’t being played didn’t mean sports betting fans couldn’t enjoy the thrill presented by this activity.
More so, most establishments have DFS on different sports. You could find DFS betting options on sports such as College Football, Golf, College Basketball, NASCAR, Mixed Martial Arts (MMA), Soccer, and more.
The aim of offering different DFS was to appeal to varying player preferences, and the websites managed this pretty well. Besides betting on your favorite sports or players, the platforms also allowed you to build your DFS teams and compete with friends or other gamers.
5. Excellent Customer Service
We cannot underestimate the power of great customer service. In fact, for any business to thrive, it has to ensure it offers excellent customer support. This is something that PA casino sites capitalized on in 2020.
Most of them resulted in working 24/7 so you could get assistance any time of the day or night. Besides that, they ensured they had more than one contact method. Players could reach the support team through methods like email, phone, and live chat.
On top of that, some were present on social media platforms where you could interact with them further. At this point, the casinos were open to using any medium that could increase customer engagement.
Alongside various contact methods, the casinos’ support team was tasked with ensuring they delivered knowledgeable services. Particularly, this is quite crucial as it would be frustrating to players if they receive unhelpful feedback.
Moreover, poor customer service can make a casino lose its customers. With this in mind, the platforms set out to offer the best services to promote customer satisfaction.
Much happened in 2020. The pandemic threatened many businesses, including the iGaming sector. For PA, however, the casino business was booming. While the progress was not as many operators had projected, they still managed to thrive.
Factors like excellent customer support and diverse daily fantasy sports played a crucial role in helping the websites remain afloat. What’s more, offering esports enabled the platforms to attract younger players.
Today, PA casinos continue to offer you excellent gaming services. Fortunately, sports betting is back on our screens. You now have much more to look forward to from PA’s online gaming websites.