Toll-free phone numbers are numbers that do not charge the person who is making the calls. They are often popular for customer service lines or business contact numbers that need to be accessed nationally, allowing customers who are getting in touch from across the country to avoid being charged long-distance rates. Toll-free phone number codes are made up of three-digit prefixes. There are several options available, including 1-800, which is the most popular. Whether you’re running a small, medium, or larger business, a toll-free phone number can have many benefits for your company. We’ve discussed some of the main reasons to consider using a toll-free number for your company’s contact information.
1. Professional Image
Toll-free numbers are often associated with professional, established businesses. Because of this, it can give your company a more professional image and help with boosting customer trust. In addition, toll-free phone numbers provide nationwide access, allowing you to extend your customer outreach throughout the country. You can get toll-free numbers for various regions and use call-forwarding technology to direct the calls to any line that suits you better.
2. Boost Brand Awareness
You can get a toll-free number from Kall8 that is specific to your brand and makes it easier for customers to remember. Vanity numbers are a great option for businesses that want to use their contact information to boost brand awareness and include the products or services that they offer. You can pick a number that resembles a catchy word to reinforce your branding or provide a reminder of what you offer every time a customer picks up the phone.
3. Customer Convenience
If you’re running a business that has locations in different cities or you have employees who work remotely, a toll-free number where calls can be forwarded to other offices or individuals makes it much easier and more convenient for your customer, who won’t have to find a different number depending on who they want to get in touch with. One number with varying extensions for those who want to get in touch with a specific employee provides a better customer experience and makes it easier for you to unify your company image.
4. Employee Convenience
Getting a toll-free number for your business does not only make the experience more convenient for your customers, but also for yourself and your employees. A cloud-based business phone system paired with a toll-free number makes it easy for yourself and your staff members to answer calls from anywhere using any device. As a result, communication for yourself, your employees and your customers becomes much easier and hassle-free.
5. Reach a Wider Audience
If you want to move your business outside of your local area and reach a wider customer audience, a toll-free number can help you do just that. Toll-free phone numbers show customers that your business has a larger presence than just the local area and does not restrict you to customers who are nearby only. If you want to advertise to a wider audience and expand your reach outside of your town or city, a toll-free number is the best place to start.
6. Improve Marketing Campaigns
With toll-free numbers, you can set up multiple different extensions that can be used for separate marketing campaigns. As a result, when you display your phone number on your website, social media ads, and printed advertisements, it’s easier to know where customers have come from when they get in touch with your business about a product or service. As a result, this information can be used to optimize your marketing efforts and make sure that you are putting the needs of the customer first. You can use the data to determine where more of your customers are coming from and which marketing campaigns are the most effective.
Location doesn’t matter when you use a toll-free number, which makes things a lot more flexible for your business. If you decide to relocate your offices to a different area, there’ll be no disruption to customer communications since you will not need to change your number and let people know not to contact the old one. If you decide to switch to a fully remote workforce and have employees working in various places around the country, a toll-free phone number can be used to get in touch with any of them from anywhere. Along with making things much easier for your business, this will ensure that your customers remain satisfied with communications regardless of whatever else your company does.
Toll-free phone numbers are not only easy to set up, but they are also quite affordable. Although larger national companies often use them, this doesn’t mean that they are out of reach for a small business or startup budget. You can get a toll-free number starting at just a few dollars per month, allowing you to expand your small business faster and take advantage of a national presence that isn’t possible when you’re using a local area code.
9. Better Customer Satisfaction
Along with being a more convenient option for your customers, getting a toll-free number can also help you improve your customer relationships and boost customer satisfaction levels. Customers who can easily call your toll-free number without any additional charges will prefer your brand over one that is going to cost them money to get in touch with. The easier and cheaper it is for your customers to get hold of your business, the more satisfied they are going to be with the service that they receive. And, customer satisfaction leads to repeat custom and better word-of-mouth marketing.
A toll-free phone number might be a simple change to your company’s contact details, but it is something that has a huge range of benefits for your business. With a toll-free phone number, you can improve the professional image of your company and provide a better customer experience. Toll-free phone numbers allow you to easily connect with your customers with call routing and make relocation easier than ever, with no need to disrupt your customers in any way.